Frequently Asked Questions (FAQs)


Information on this page is to provide answers to Frequently Asked Questions (FAQs). For instance, about Roomblooms and what we offer, products in our gallery, and pre-opening orders. Also, frequently asked questions about how our prices include GST and our service of free shipping in Australia. You’ll also find information about how to track your order. On this page you will find details about our custom packaging, printed personalised messages and classic poems. Finally, you’ll find a lot of information about our payment options. Pay by credit card (VISA, Mastercard, American Express) and PayPal, request YouPay, or buy now pay later with PayPal Pay in 4.

On this page you will find FAQs for:

  1. Pricing including GST, and free shipping in Australia
  2. Order tracking
  3. Products, and images
  4. Sentiments for your gift from the heart
  5. Printed personalised message, or classic poem
  6. Poetry, poets, and poems
  7. Gift wrapping
  8. Returns, refunds, and replacements
  9. Stripe, credit card payment information
  10. YouPay, payment information
  11. PayPal, payment information
  12. Pay in 4, buy now pay later

Pricing, GST, and Free Shipping in Australia – FAQs

Product prices include tax^ and shipping^^

Purchase prices listed in the Gallery and on product pages include GST^ (incl., GST) and free shipping in Australia^^

Goods and Services Tax (GST)^

GST is a broad-based tax of 10% on most goods, services and other items sold or consumed in Australia. For more information refer to the Australian Tax Office.

Free shipping in Australia^^

Yes, we are pleased to offer free shipping in Australia. This is for delivery to postcodes and locations defined within Australia Post Zone 1, Zone 2, and Zone 3 postcodes and locations. Information in Delivery, and Order Tracking is defined by Australia Post, which they may amend from time-to-time. More information in the Postage Savings and Postage Guide download through Australia Post.

Order tracking – FAQs

Order tracking

The Shipping notification we send to you includes an order tracking number. Track your delivery and find more information on the Delivery, and Order Tracking page. Or, track directly through Australia Post. 

Products, and images – FAQs

Prints on canvas

Three photographs are printed for signed prints on canvas, ready-to-hang wall art. 

  1. Pink rose bloom
  2. Rambling roses
  3. Crown of rosebuds

Copyright

Photo copyright of product images is held by Mellisa Gillies. Copyright, as at publishing date, is hereby notified as © 2021 Mellisa Gillies. Feel welcome to Contact us for more information.

Roomblooms, Pink Rose Bloom, Print on Canvas, 600X900mm, Custom Packaging
Pink rose bloom, © 2021 Mellisa Gillies
Roomblooms, Rambling Roses, Print on Canvas, 600x900mm, Custom Packaging
Rambling roses, © 2021 Mellisa Gillies
Roomblooms, Crown of Rosebuds, Print on Canvas, 600X900mm, Custom Packaging. Express your love
Crown of rosebuds, © 2021 Mellisa Gillies

Sentiment for your gift from the heart – FAQs

Image on the greeting card

First, the image on your greeting card is the same image as the product selected for the print on canvas.   

Greeting card sentiment

When you choose a product to order, you will be asked to select one of four sentiments for the greeting card. The four choices of sentiment are LOVE, ADORE, CHERISH, and DESIRE. We are sorry, it is not possible to select a greeting card without choosing one these sentiments.

Printed personalised message, or classic poem – FAQs

A personalised message, or classic poem printed on your greeting card

You may choose to ask us to print a personalised message on your greeting card. Or perhaps to just print your name. After you have chosen the sentiment for your greeting card you have the option to type a message of up to 500 characters (including spaces) into the text box.

Personalised messages not edited

Messages will be printed as you have typed into the text box. Errors will not be corrected+.

+Warning!

We reserve the right to not print an obscenity or profanity, with the meaning of words as defined by the Oxford English Dictionary. We are not easy to offend but we make sure we have a workplace that respects everyone.

A classic poem

When you cannot seem to find the right words for a personalised message to be printed on your greeting card, may we suggest you choose a classic poem? Beautiful words from a great poet may more easily express the sentiment, and emotion for your gift from the heart.

Printing of a personalised message, and classic poem?

Unfortunately, it is not possible for us to print  both a message and a classic poem on your greeting card. There is just not enough space!

Poetry, poets, and poems – FAQs

Poetry

We like to think we have something for everyone! Our team has selected poetry from 570 BC, or 2591 years since the death of Greek poet Sappho, through to 1928, with the passing of literary great Thomas Hardy – 93 years ago. Twelve wonderful poems have been chosen to express the sentiments of LOVEADORECHERISH, and DESIRE. All selected poems are in the public domain, and you can find more information about copyright in Australia through the Department of Communications and the Arts.

Poets, and poems

12 classic poems^^^ to express sentiments of LOVE, ADORATION, to CHERISH, and DESIRE. View all poems here.

LOVE

  1. William Shakespeare, 1564-1616, Sonnet 116, Let me not to the marriage of true minds
  2. Lord Alfred Tennyson, 1850-1892, Marriage Morning
  3. Robert Burns, 1759-1796, A Red, Red Rose

ADORE

  1. Lord Byron (George Gordon), 1788-1824, She Walks in Beauty
  2. John Keats, 1795-1821, Bright star, would I were stedfast as thou art—
  3. Rabiʿa al-Basri, 717–801, If I Adore You

CHERISH

  1. William Shakespeare, 1564-1616, Sonnet 18, Shall I compare thee to a summer’s day?
  2. Percy Bysshe Shelley, 1792-1822, Love’s Philosophy
  3. Thomas Hardy, 1840-1928, Great Things

DESIRE

  1. Edmund Waller, 1606-1687, (Song) Go, lovely rose!
  2. John Donne, 1572-1631, To His Mistress Going to Bed
  3. Sappho, circa 620-570 BC, X11

Liability for poem selection

We don’t want to scare you! When you choose a poem – we are not responsible for your choice! Your order is acceptance of this Term

Choose a poem carefully!

But, we do think a selection guide could be helpful. Read each poem and use the guide below to help you choose. Don’t forget, we don’t know you and we don’t know your relationship with the person you are sending this gift from the heart. Words can have different meanings in different relationships, contexts, and cultures. All we can say here is we urge you to choose carefully or choose nothing at all!

 

Choose a classic poem…

Best for…

 

Mother

Lover

Family

Friend

LOVE

William Shakespeare, 1564-1616

Sonnet 116, Let me not to the marriage of true minds

No

Yes

No

Yes

Lord Alfred Tennyson, 1850-1892

Marriage Morning

No

Yes

No

Yes

Robert Burns, 1759-1796

A Red, Red Rose

Yes

Yes

Yes

Yes

ADORE

Lord Byron (George Gordon), 1788-1824

She Walks in Beauty

Yes

Yes

Yes

Yes

John Keats, 1795-1821

Bright star, would I were stedfast as thou art—

No

Yes

No

Yes

Rabiʿa al-Basri, 717–801

If I Adore You

Yes

Yes

Yes

Yes

CHERISH

William Shakespeare, 1564-1616

Sonnet 18, Shall I compare thee to a summer’s day?

Yes

Yes

Yes

Yes

Percy Bysshe Shelley, 1792-1822

Love’s Philosophy

No

Yes

No

Yes

Thomas Hardy, 1840-1928

Great Things

Yes

Yes

Yes

Yes

DESIRE

Edmund Waller, 1606-1687

(Song) Go, lovely rose!

No

Yes

No

Yes

John Donne, 1572-1631

To His Mistress Going to Bed

No

Yes

No

Yes

Sappho, circa 620-570 BC

X11

No

Yes

No

Yes

Gift wrapping – FAQs

Custom wrapping of your gift from the heart

Each signed print on canvas, ready-to hang wall art is delivered beautifully wrapped. Custom designed rosebud paper, sealed with a printed rose, and with a greeting card featuring the product image. On the back of your card, your chosen sentiment of LOVE, ADORE, CHERISH, or DESIRE frames your printed personalised message, or classic poem to express your sentiment on this gift from the heart. 

Roomblooms, Pink Rose Bloom, Print on Canvas, 600x900mm, Custom Packaging

Returns, refunds, and replacements – FAQs

Damaged product

We know sometimes things go wrong. We understand prints on canvas may be damaged during the delivery process. In the following circumstances we offer replacement and store credit:

  • Wall art canvas printing defect – replacement
  • Item lost in transit – replacement
  • Shipping damage – replacement
  • Roomblooms internal IT system error – store credit
  • Roomblooms Customer Service error – store credit

Returns, refunds, and replacement

You are are valued customer and under Consumer Law you have the right to ask for a replacement or refund. 

After you have received your order, you can ask us for a replacement or refund, but you are not always entitled to one. For example, consumer guarantees do not apply if you received what you asked to purchase but simply changed your mind or decided you did not like the product or purchase or had no use for it. Our Returns Policy has more information.

Payment information – FAQs

Stripe

Stripe is the merchant gateway we use to process online payments by credit card, along with thousands of other businesses. They are a technology company that builds economic infrastructure for the internet. Businesses of every size—from new start-ups (like us here at Roomblooms) to public companies—use Stripe’s software to accept payments and manage businesses online. Read our Privacy Policy as well as Stripe’s Terms of Service (Stripe Legal) for consumers or Stripe’s Privacy Policy (Stripe Privacy) for more information.

Request YouPay

Do you find yourself wishing this wall art gift from the heart was for you? You may be able to purchase it for yourself. Or you may have someone who could purchase it for you. Use YouPay to request someone you know to pay for this print on canvas, so you receive this ready-to-hang wall art as a gift from the heart – from them to you. Your husband, wife, partner, lover, family, friend, or colleague. Exactly what your heart desires, with no fuss, or fanfare! Easy to order. Easy for both of you.

Simply select the product you want and Add to cart. After you Proceed to checkout you will have the opportunity to select YouPay to request someone you know to pay for your order by using YouPay. It is that easy!

How does YouPay work?

After you have selected a product and added it to your cart, select the YouPay payment option at Checkout. When requested, enter the email address and a message for the person you would like to pay for the product and click Send. It is a simple as sending an email or quick link. The person you have chosen receives the email or link by text message, whatever option you chose, with information about the product you have selected, and instructions for secure payment of the item in your Cart. Upon payment, your order is processed, prepared for delivery, and you will receive exactly what you wanted! We see this gift from the heart – from their heart to your heart.

3 easy steps to Request YouPay!

  1. Order Placed. Shop on Roomblooms and select YouPay at Checkout
  2. YouPay Link Shared. A YouPay link is shared with the person you have asked to pay for the item in your Cart.
  3. Order Paid. The Payer kindly pays for your order via the YouPay link.

Is YouPay secure?

YouPay is the only payment option that separates the recipient from the payer, securely, and privately. Information in our Privacy Policy, and through YouPay.

PayPal

PayPay is accepted with payment options by credit card or your PayPal account. Refer to information about PayPal here. 

Pay in 4, buy now pay later

Split your purchase into 4 interest-free payments. First one due at checkout, then pay every 2 weeks.

Checkout with PayPal and choose Pay in 4.

About Pay in 4

  • PayPal Pay in 4 is available for eligible purchases of $30-$1,500.
  • When you apply, PayPal may run a credit check to determine your eligibility.
  • PayPal does not charge late fees, but late or missed payments could affect your PayPal account and credit score.
  • You must live in Australia, have an Australian PayPal account, and be of legal age in Australia to use Pay in 4.

 

Looking for something else?

More information on our Home page, in our Gallery, about Poems, Delivery and Order Tracking, policies Privacy Policy, Returns Policy, and Terms of Service, how to Contact Us, and About Us. Our products are Pink rose bloom, Rambling roses, and Crown of rosebuds.