You have the right to ask for a replacement or refund under Australian Consumer Law.
You can ask us for a replacement or refund, but you are not always entitled to one. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind or decided you did not like the purchase or had no use for it.
As our products are highly personalised and printed to order, we can only offer a replacement or store credit in the following circumstances:
Please read our Terms of Service carefully before claiming a refund, as these will guide you as to whether you got what you ordered or whether you can in fact claim a replacement or refund.
A replacement or store credit must be requested within 30-days after delivery and will be issued in accordance with the above rules.
Our prints very rarely suffer defects and are carefully packaged for shipping, however if yours does arrives a little worse for wear please email us a photo with a brief description of the issue and a replacement will be issued upon confirmation by our team.
Under Australian Consumer Law, Roomblooms will offer a monetary refund if you experience a major problem.
A product or good has a major problem when:
Under Australian Consumer Law, you may seek compensation for damages and losses you suffer due to a problem with a product if we could have reasonably foreseen the problem. This is in addition to your replacement or refund.
Roomblooms do not have to pay for damages or losses that:
The customer is responsible for all costs incurred in returning the product to Roomblooms, and an additional charge may apply to return the exchanged item to the customer.
If you have not received a refund within the specified number of days, please re-check your bank account and your credit card company. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund, please contact us by email: email@example.com
T: 02) 8003 7195
A: P.O. Box 387, Leichhardt NSW 2040