Roomblooms - Returns Policy - Concierge

Returns Policy, Refund, and Replacement

Connect with our friendly Concierge for customer support and any questions about our returns policy, refund, or replacement.

Returns policy and your rights

You have the right to ask for a replacement or refund under Australian Consumer Law.

You can ask us for a replacement or refund, but you are not always entitled to one. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind or decided you did not like the purchase or had no use for it.

Returns policy, product replacement and/or online store credit

As our products are highly personalised and printed to order, we can only offer a replacement or store credit in the following circumstances:

Manufacturing defect – replacement
Item lost in transit – replacement.
Shipping damage – replacement
Roomblooms internal IT system error – store credit
Roomblooms Customer Service error – store credit

Please read our Terms of Service carefully before claiming a refund, as these will guide you as to whether you got what you ordered or whether you can in fact claim a replacement or refund.

A replacement or store credit must be requested within 30-days after delivery and will be issued in accordance with the above rules.

Our prints very rarely suffer defects and are carefully packaged for shipping, however if yours does arrives a little worse for wear please email us a photo with a brief description of the issue and a replacement will be issued upon confirmation by our team.

Monetary Compensation

Under Australian Consumer Law, Roomblooms will offer a monetary refund if you experience a major problem.

What is a major problem?

A product or good has a major problem when:

it has a problem that would have stopped someone from buying it if they had known about it.
it is unsafe.
it is significantly different from the sample or description.
it does not do what the business said it would, or what you asked for and cannot easily be fixed.

Compensation for damages & loss

Under Australian Consumer Law, you may seek compensation for damages and losses you suffer due to a problem with a product if we could have reasonably foreseen the problem. This is in addition to your replacement or refund.

What is not covered?

Roomblooms do not have to pay for damages or losses that:

Are not caused by our conduct, or our products; and/or
Relate to something independent of our business, after the goods leave our control.

Product return

To return your product, mail your product to: Roomblooms, P.O. Box 387 Leichhardt NSW 2040, Australia.
Unless the return is quality-related (defective or damaged), you will be responsible for the shipping costs for returning and reshipping your item.
Depending on your return address, the time it may take for your exchanged product to reach you may vary.

Cost of returning the product

The customer is responsible for all costs incurred in returning the product to Roomblooms, and an additional charge may apply to return the exchanged item to the customer.

Refund process

Returned product must arrive at Roomblooms in its original condition, along with any box or product packaging and proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Please do not send your purchase back without first contacting us and confirming the eligibility of the return. Please contact us by email: hello@roomblooms.com.au

Late or missing refunds

If you have not received a refund within the specified number of days, please re-check your bank account and your credit card company. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund, please contact us by email: hello@roomblooms.com.au